Professional Work History
OCTOBER 2023 - MARCH 2024
NTU Taekwondo Club – Secretary for Nanyang Technological University Taekwondo Open Championship 2024
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NTU Taekwondo Open Championship (TOC) is an annual student-organised tertiary-level Taekwondo competition that welcomes 400 participants from junior colleges, polytechnics, and universities in Singapore.
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Managed and streamlined administrative processes and oversaw email and phone correspondence.
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Facilitated effective communication and coordination of efforts of different stakeholders.
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Provided crucial support to the chairperson, contributing to the development and execution of strategic plans to enhance the overall success and impact of the competition.
JUNE 2022 - NOVEMBER 2022
Zhi Yuan Financial Advisory – Digital Marketing Manager and Personal Assistant
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Ideated easy-to-understand posts that break down complicated insurance policies, plans, and financial concepts to help clients gain financial literacy.
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Performed copywriting to go along with the images to encourage clients to read them.
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Liaised with over 100 clients and served them professionally.
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Click here to view my designs for Zhi Yuan Financial Advisory
JUNE 2022 - NOVEMBER 2022
BlueJay Swimming – Facebook Marketing Manager
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Designed creative posts to publish on Facebook to appeal to our target audience, in hopes that they will engage coaching services.
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Published and supervised paid Facebook ads.
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Oversaw clients’ inquiries on Facebook Messenger and displayed exemplary customer service.
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MAY 2022 - JUNE 2022
Advisors Alliance Group – Summer Intern
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Gained foundational knowledge in the financial services sector, focusing on risk planning, wealth management, and portfolio design.
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Collaborated with a team of eight interns to complete three major assignments, enhancing team coordination and project management skills.
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Contributed to the creation of digital content by editing two videos, demonstrating proficiency in multimedia tools and communication.
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Developed and launched a website using Wix, showcasing skills in web design and digital marketing.
SEPTEMBER 2020 - FEBRUARY 2021
Housing Development Board - Strategic Futures Office Intern
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Developed, wrote, and designed three write-ups on ‘The Growing Importance of Middle Managers in the Remote Work Context’, ‘The Emergence of Virtual Culture’, and ‘5G Technology’.
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Analysed future trends that may affect HDB, management of personnel, and the housing scene.
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AUGUST 2020
R&B Bubble Tea - Barista
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Mastered over 40 bubble tea recipes as a Bubble Tea Barista, ensuring diverse beverage offerings.
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Obtained food hygiene certification to enhance drink preparation standards.
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Delivered exceptional customer service by taking orders and addressing customer needs.
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Maintained cleanliness and orderliness of the store to uphold health and safety standards.
APRIL 2020 - AUGUST 2020
The Urbanwire – Writer, Analytics Manager and Facebook Manager
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Served as a writer, Analytics Manager, and Facebook Manager for The UrbanWire, a youth-centric e-magazine, as part of my final-year project at Ngee Ann Polytechnic.
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Implemented strategic content and engagement tactics on Facebook, significantly enhancing social media interaction.
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Authored compelling articles that attracted over 150 readers daily to the website, contributing to the magazine's online visibility and readership growth.
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APRIL 2019 - PRESENT
Sportshub Catering — Funtimer
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Served as frontline service staff at food booths during events at Singapore Sports Hub and Singapore Indoor Stadium.
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Engaged with a diverse international clientele, enhancing communication skills and cultural awareness.
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Managed customer interactions, effectively answering queries and providing information.
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Handled cashier duties, including processing payments and maintaining transaction accuracy.
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Maintained composure and efficiency in high-pressure situations with extensive queues, demonstrating strong stress management skills.
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Responsible for refilling and organising stock displays to ensure availability and visual appeal.
AUGUST 2018 - OCTOBER 2018
Music Dreamer Live! Cafe — Waitress and Barista
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Enhanced customer experience in a live-band cafe by maintaining cleanliness and providing prompt service.
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Learned basic sound system operations to support nightly live music performances.
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Demonstrated ability to manage high-volume service.
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Prepared simple food and beverages, ensuring quality and timely service.
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Addressed customer inquiries effectively, contributing to a relaxing and enjoyable dining atmosphere
AUGUST 2018
Health Promotion Board — Health Surveyor
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Contributed to Singapore's diabetes prevention efforts by promoting pre-diabetes risk assessments in educational institutions.
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Successfully encouraged over 50 students and teachers daily to complete the assessment, raising awareness about diabetes risks.
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Educated individuals on the significance of early detection and provided details about free health screenings for those at high risk.
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Facilitated informed health decisions by explaining the potential outcomes of the risk assessment and subsequent steps.
MARCH 2018
Pasir Ris Central Hawker Centre — Tray Return Advocate
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Instructed patrons on the proper use of a high-tech tray return machine at the newly opened hawker centre.
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Proactively encouraged self-service tray returns among customers.
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Assisted in reducing cleaners' workload by clearing dirty plates and sorting them effectively.
DECEMBER 2017
COURTS — Salesperson
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Conducted stock-taking at a Courts Megatex event, ensuring accurate inventory levels.
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Applied barcodes and arranged household products on wagons for display efficiency.
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Engaged in sales, effectively persuading customers to purchase items like hangers, towels, cushions, and candles.
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Achieved sales of over 100 items, demonstrating strong persuasive skills and product knowledge.
My Volunteering Experience
September 2020 - December 2020
Volunteer at Brighton Connection
I volunteer on an ad-hoc basis for Brighton Connection, a non-profit Social Service Agency and charity that renders assistance to children, families and seniors in the MacPherson estate.
Some past efforts include:
- Doorknocking and checking up on residents
- Asking if they require financial assistance
- Distributing cheques and goodie bags
August 2020 - Present
Mentor at Beyond Expectations
Beyond Expectations is a mentoring programme started by a group of NUS students. It is backed by Beyond Social Services, a charity dedicated to helping children and youths from less privileged backgrounds break away from the poverty cycle.
As a team, we mentor 15 secondary school youths from underprivileged backgrounds in the Redhill/Jalan Bukit Merah area. We gear them towards success by tutoring them in their academics, developing their character, and increasing their awareness of the world around them.
As a team, we plan various experiential and educational hands-on activities based on their personality and interests.
Past activities include:
- Growing microgreens
- Playing team-bonding sports
- Engaging their creative side by doing arts and crafts
- Distributing food aid to the elderly in their neighbourhood
- Learning about the recycling system and the environment
- Understanding migrant workers
- Getting the youths to care for their own well-being by utilising a wellness journal
I am attached to a 15-year-old boy to journey closely with him.
Instagram page: @hellobeyondexpectations
April 2020 - Present
Volunteer at Samaritans of Singapore
Samaritans of Singapore provides emotional support to those in crisis, thinking about suicide or affected by suicide. I am part of a team of volunteers who talks to clients who message us on Facebook Messenger. I apply skills such as listening and responding empathetically when talking to clients about their problems. I volunteer for a four-hour shift every week, where I will chat with three to four clients.
April 2020 - Present
Re:Mind Marketing Committee
Re:Mind is an organisation started by youths to raise awareness about mental health in Singapore through community and school outreach events.
I am Head of the Marketing Committee, where I manage a team of designers who design informative and eye-catching posts about mental health and well-being to be posted on the Instagram page to 900 over followers.
Instagram: @remind_sg
My designs: tinyurl.com/JoeyReMind
January 2020 - Present
Youth Corps Singapore - Mental Health Cluster Member
As a cluster, we plan events to educate Singaporeans and raise awareness of the mental health scene.
I was also a member of the Digital Content Creators team for a short while. I assisted the publicity heads in brainstorming topics and post ideas for the cluster's Instagram page. We had to develop a detailed content calendar for two months, where we planned two to three posts for each week.
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Instagram: @ycs.mhc
30 November 2019
Volunteer at the Standard Charted Marathon 2019
Green Nudge Singapore is a social enterprise with an environmental focus that aims to reduce the amount of waste generated in society. I helped their organisation at the Standard Charted Marathon in 2019 to remind runners to be environmentally friendly.
Before the start of the marathon, I reminded runners to bin their litter responsibly during their run. After the marathon, I also encouraged runners to segregate their waste for recycling and composting at various designated sustainability points. At the end of the race, more than 500 kg of banana peels, 4,500 bottle caps, and 23 bags of recyclables were collected and diverted from being disposed of as waste.
29 June 2019
Youth Corps Singapore - A Walk Around Little India
I led a group of five primary school kids from TOUCH Young Arrows (a service of TOUCH Community Services) around Little India for a walk to educate them on the culturally-rich place. I also talked to them and befriended them.
January 2019 - June 2019
Youth Corps Singapore -Â YOLDEN Physiotherapy
Every Saturday, I would go down to Moral Home for the Aged sick to befriend the elderly there. With a team of 20 over volunteers, we would do gentle physiotherapy exercises with the elderly to get them to stay active. We also brought them out for an excursion at the nearby hawker centre so that they could enjoy a nice lunch outside.
31 July 2016
Distributing porridge to the elderly
I distriubuted and served Teochew Porridge to over 100 elderly during an event at Tampines East Community Centre.
9 June 2016
Cleaning of St Luke's Eldercare
Together with four other classmates, we went down to St Luke's Eldercare Tampines to clean their fans, gym equipment, tables and chairs during our vacation.
March 2015
Engaged the elderly from THK Bedok Radiance Seniors Activity Centre
Thye Hua Kwan's Senior Acivity Centres provides the elderly with an avenue for social, recreational and active ageing activities.
Together with four other classmates, we planned a game that we played with 30 elders at the Bedok branch. We also befriended them by chatting with them.
31 May 2014
Cleaning of Apex Harmony Lodge
Apex Harmony Lodge is the first and only purpose-built Lodge for Persons with Dementia in Singapore. Together with my teacher, classmates and parent volunteers, we headed down to the centre to clean their wards and corridors on a Saturday.
30 January 2014
Hamper making for needy families
Together with my other classmates, we donated non-perishable food items and hand-packed two food hampers. Our school then distributed the hampers to needy families in Tampines East to bless them as Chinese New Year was coming up.